“It was a lot of fun for them and made them feel included, because they were a big part of what we did. I could hear the laughter coming from the caddies' room so I knew it was going well.
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“He spoke to the caddies before he spoke to the players, which was great.
“It was kind of like a football moment, when everyone is like shaking hands, like, 'Yes, yes!'
“I'd never worked with superstars so dealing with the likes of Rory McIlroy and how he was going to feel in that situation was alien to me. Sir Alex is the one who I thought could help me with that.
“When they were eating, they were feeling more satisfied
“When he came in he knew every player's name and addressed everyone personally.
“We were sat in the leisure centre and there were a few people that had actually lost their homes.
“When we won, this perfect V of geese flew right over our heads and over the clubhouse.
“We'd just hosted a large event and I was surrounded by thousands of popped balloons,