“When he came in he knew every player's name and addressed everyone personally.
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“He spoke to the caddies before he spoke to the players, which was great.
“It was kind of like a football moment, when everyone is like shaking hands, like, 'Yes, yes!'
“It was a lot of fun for them and made them feel included, because they were a big part of what we did. I could hear the laughter coming from the caddies' room so I knew it was going well.
“ray of sunshine to his family and those around him, active in the school community and quick to help with any request.
“Friend, family and stranger: he cared for everybody and helped everybody and always stepped in, which I think is ultimately what took his life.
“Hey, you know what? I apologize for coming over here ... Now I got it understood. Respect, my boy.
“He was just an incredible, kind, giving, caring, loving person to everybody,
“I'd never worked with superstars so dealing with the likes of Rory McIlroy and how he was going to feel in that situation was alien to me. Sir Alex is the one who I thought could help me with that.